Running a dental practice means your front desk needs the right patient information the moment a call comes in. Patient Xpress brings your AI-powered phone system and CRM together in one unified platform.
The integration connects Dialpad dental VoIP capabilities directly inside your dental CRM. Your team no longer has to switch between a phone system and patient records. Everything from calls, SMS, analytics, and patient data lives in one unified platform.
Dialpad is an AI-native cloud communication platform trusted by tens of thousands of organizations worldwide. It brings together voice calls, video meetings, SMS, and AI-powered contact center tools into one app accessible from any device. Dialpad is also HIPAA-ready with a one-click Business Associate Agreement, so healthcare providers can get up and running quickly and with confidence. When connected to Patient Xpress, your dental practice gets a stable, scalable integration that puts patient data and AI-powered communication tools on the same screen. You can explore more about Dialpad for healthcare on their website.
100% Uptime SLA on Enterprise tier. Work from desktop, mobile, or tablet with ease.
Traditional phone lines are fixed to a desk and limited in what they can do. Dialpad dental VoIP works from any device including desktop, mobile, and tablet through apps available on Android, iOS, macOS, and Windows.
For dental practices, this means your team can take patient calls from anywhere, view call history in real time, and never miss a follow-up opportunity. Dialpad also offers a 100 percent uptime service-level agreement on its Enterprise tier, ensuring your patient communication is never interrupted.
Dialpad is built to integrate with CRM systems and dental practice management software, providing agents with instant access to patient data during conversations. When connected to Patient Xpress, it pulls patient records, appointment data, account balance, and contact details directly into the call interface. Your front desk gets full context before they even say hello, reducing errors and improving the patient experience from the very first ring.
When a patient calls, their profile appears on screen automatically. Upcoming appointments, account balance, and history are visible before your team picks up. No searching, no delays.
Start calls with one click on any patient's phone number. Send SMS appointment reminders and follow-up texts without leaving the CRM. Every message is logged automatically.
Every call is transcribed in real-time. Get searchable records and AI-generated summaries that capture key details without handwritten notes. Spot trends and staffing gaps with ease.
Dialpad AI analyzes the sentiment of both the patient and staff. Scores are surfaced in your dashboard, giving insight into how patients feel and helping your team raise the standard of care.
Handles routine non-dental queries and missed call auto-responses. Cutting down on front desk interruptions so staff can focus on the patient in the room.
Repetitive tasks like missed call texts and non-clinical questions are handled automatically. Your team spends less time on admin and more time on care.
With real-time details and AI analytics, your practice can consistently deliver a higher standard of care on the phone and over SMS.
Calling, SMS, AI bots, and CRM data are natively accessible. No jumping between platforms, no duplicate entry, no missed context.
Connecting Dialpad dental VoIP with Patient Xpress gives your practice a smarter, faster communication system that delivers real-time data to help you grow.
Patient Xpress